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wshaffer
This week is not off to a promising start... 
7th-Dec-2010 08:42 am
not-helpful
So, yesterday morning, I handed off my part of an important, time-consuming, and highly tedious project ahead of schedule. Felt pretty smug about it. Which was good, because it was about the last thing to go smoothly yesterday, so I needed a bit of a smugness buffer.

Shortly after I delivered the project, my computer started running sluggishly. Since I hadn't rebooted it in a while, I decided to let it install updates and reboot. It rebooted to the blue screen of death.

I called our corporate help line and got shunted to voice mail. Left an admittedly somewhat incoherent message, hung up, and sat staring at the phone waiting for it to ring for about 5 minutes. Then I went wandering around until I found one of our support staff who was actually at his desk. He pulled the hard drive out of my machine and went off to clone it, and meanwhile left me with a creaky laptop with hardly any software installed on it on which to attempt to get work done.

A few hours later, he came back with a new hard drive, popped it in, and we rebooted my computer, only to discover that it's infected with a particularly vile bit of malware known as HDD Defragmenter. Seriously, this thing is evil. It fakes a whole bunch of Windows disk error messages, making your computer unusable, and then tries to sell you this bogus software to fix it. And when you start running malware scanning software, it tries to trick you into rebooting your system, thus interrupting your removal efforts. It sucks.

So, I finally got a good malware scan going yesterday evening, and went home.

The guys from the help line created a support ticket for me at 11:54 p.m., about 6 hours after the original blue screen problem had been resolved.

Then I experienced a random bout of insomnia that meant I was up half the night listening to the audiobook of Reginald Hill's A Killing Kindness. (If you must be unable to sleep, a Reginald Hill novel on audio is a lovely way of making a silk purse out of that particular sow's ear, but I'd rather have had the sleep.) So now I'm thoroughly exhausted, and trying to get some work done on my home computer while I continue remote malware removal efforts on my work computer. Though I'm already strongly tempted to just declare this day a wash, and go back to bed to finish off that audio book.
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