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wshaffer
Adventures in Identity Theft: Keep Records 
8th-Jun-2013 02:36 pm
RTFM
So remember that little incident back in April where someone ordered some stuff off the internet using my email and home address? Well, one of the companies is back asking for payment and threatening to take me to a collection agency if I don't pay up. This is the same company that:
* Assured me that I would not be charged for the goods when I spoke to their customer service people.
* Sent me an email stating that the purchase had been refunded, dated just 9 days before their letter demanding payment.

Fortunately, I have a copy of the identity theft complain I filed with the FTC back in April, plus a transcript of the online chat featuring their customer service representatives stating that I wouldn't be charged, and a copy of the email about the refund. Armed with this documentation and the sample letters from the FTC website, I have drafted a Sternly Worded Letter that I dare to hope will set things right.

I'm not sure if there's anything I can do about the fact that this company has relentlessly spammed me with ads for expensive fitness products of dubious efficacy ever since this "order" was placed.
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