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In which reading the fine manual would not actually have helped 
18th-Dec-2015 02:49 pm
Last night and this morning, I helped two coworkers work through problems with an internal tool that I happen to have written the internal documentation and training for. It looked to me, from what I was able to see in the logs, like the problem was user error - both of them were, completely separately and independently, doing Operation X instead of Operation Y.

Which really made me think, "Gee, how crappy must my training and documentation have been, if it left them so confused? What the hell did I do wrong?"

Until I asked the second colleague, "Hey, why did you do X instead of Y?"

And she replied, "Oh, Y isn't visible in my user-interface."

It's looking like the tool administrator borked up a bunch of people's permissions. Fortunately, my documentation covers what to do in that case.
20th-Dec-2015 07:58 am (UTC)

(Unrelated, guess who hasn't been able to be converted to full-time? Guess whose contract has a hard end date mid-February?)
21st-Dec-2015 12:44 am (UTC)
Noooo! What would we do without you? Someone has to keep patiently explaining to the HelpNever folks why their system is unusable, among other things.

I don't suppose there's much I can do to influence the decision on conversion to full-time, but if you think an effusive LinkedIn recommendation or the like would be helpful to your job search, I'm more than happy to write one.

21st-Dec-2015 04:10 am (UTC)
I've been encouraged to apply internally.

Effusive recommendations are rarely the wrong step!

I am heartened by the general loathing for HelpNever that can be sensed amongst the people putting in the new system, but they're not even user experience people by proxy.
27th-Jan-2016 06:04 am (UTC)
In the process of cleaning my cubicle, I found a large number of packets of microwave popcorn, which I helpfully left in the downstairs popcorn drawer of B. Just in case, you know, anyone wanted to pop a bag early-ish Thursday afternoon, say a little while before 3pm.
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